From the Bedside
Within the healthcare environment there is a demonstrable need for hospitals to actively seek out patient feedback in order to meet the challenges of enhancing patient experience.
A deeper understanding of how patients view the care they receive is essential to the goal of service improvement, making the collection of patient feedback a crucial measure for healthcare providers. Providing a real-time, software based solution is an ideal method of generating useable and timely data to support operational improvements.
The Hospedia system is uniquely placed to deliver an interactive, electronic Real-Time Patient Feedback (RTPF) service; utilising the power of existing point of care systems directly at the patient bedside and providing a method of feedback entry that is available to patients at any time during their hospital stay, 24/7/365.
Validated by Picker Institute Europe, RTPF generates high response rates, unbiased data and a respondent profile that includes traditionally hard-to-reach demographics such as young and ethnically-diverse patients
Surveys can be added, adjusted and removed at any time, providing complete flexibility and allowing hospitals to focus on the topics that matter, at the time they are relevant; whether those are long-term objectives or short-term issues.
Real Time Patient Feedback puts patient feedback capture right where it is most valuable, at the heart of the patient environment and in the hands of the patient.
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From the Bedside Enquiry Form
Patients Enquiry Form