Clinical Support > Real-Time Patient Feedback

From the Bedside

With PC functionality at each bedside, the Hospedia system is uniquely placed to deliver an interactive, electronic Real-Time Patient Feedback System; allowing patients to complete questions at any time throughout their hospital stay with minimal disruption and in complete confidence.

• Real-Time feedback
• 24 hour / 365 day availability
• Confidential and anonymous
• Easy to use, flexible and easily accessible
• Multi surveys  - no set number of questions

"The response rate from the Hospedia systems is good and the real-time reporting at ward by ward level is really useful, allowing us to act upon the results instantly. The pop-up poll feature is unique and gives us great flexibility in changing questions to suit operational issues that arise day to day. Importantly, the system does not rely on staff to operate and therefore patients feel more at ease when completing surveys."

Bridget Lees, Lead Nurse and Clinical Advisor
Southport & Ormskirk NHS Trust.

Benefits

The system includes a response rate optimisation tool, which allows the Hospital to publish bespoke surveys all year round and access patient opinion in Real-Time with no additional resources required.

• Allows staff to spend more time at the bedside with patients, rather than manually recording data
• Improved sample size, from having the system at every bed
• Keeps you abreast of any issues – supports Hospitals in improving patient care
• Helps secures Hospital targets – for example the NHS CQUIN budget
• Flexible and powerful, providing the Hospital with an innovative edge